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Result outcomes

Link (primary)

A link completion occurs when a user completes Ignition by sharing their policy from a verified data source.Typically, this means the user has connected their insurance carrier account and Axle has pulled the policy data directly from the insurance carrier, but can also include other methods of direct data access to the insurance carrier.

Manual (backup)

A manual completion occurs when the user submits their own data, either by uploading documents or entering insurance information directly.This can occur when a user cannot connect to their insurance account or the insurance carrier is not supported by Axle.
Disabling manual completionsAlmost all applications choose to enable manual completion to provide a single source of data collection for all of their users.It is only recommended to disabling manual if you already require all insurance data to be 100% verified from the insurance carrier (e.g., by phone call) or you are confident that you have no use for user-submitted policy documents.

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Manual configuration choices

There are a few options that can be enabled for manual completions:
  1. Document AI: The user uploads documents, and then Axle’s Document AI extracts the policy details from the document automatically.
  2. Policy Form: The user manually fills out a short form with key policy details and uploads any necessary documents. This option should only be used when collecting documents that are NOT yet supported by Axle’s Document AI (e.g., external rental waivers, commercial documents, non-US insurance carriers).
  3. Credit Card Policy Form: The user enters information to help locate their credit card-based rental car coverage. This should only be enabled for rental car operators.

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Supported documented types for Document AI

Axle’s Document AI is able to extract policy details from any US insurance carrier across a variety of document types, but not all insurance documents contain the full policy details.
  • ID Cards typically contain the core policy details, but omit detailed policy information such as coverages and third parties.
  • Declarations Pages (which include new business documents, renewal declarations, etc.) typically contain the full policy details, but users may not be familiar with where to locate this document and may need to be guided to their insurance account or an email from their insurance agent.
It is recommended to enable both ID Cards and Declarations Pages to provide the best experience for your users. However, if your use case absolutely requires coverages and third parties, you can contact the Axle team to only accept Declarations Pages.