Account events
This guide will walk you through the various Account events that may occur when monitoring an insurance account.
Once an insurance account is connected through an Ignition session, Axle can monitor that account for updates. These updates will trigger events that are sent from Axle to your systems via webhook or to your organization via communication channels such as email.
Account events are only sent for insurance accounts connected through Axle
Ignition sessions that are configured with monitoring
enabled. Please
contact the Axle team if you would like to enable this feature!
Webhooks
You must specify a webhookUri
when generating an Ignition token to receive
webhook events. See Start Ignition
for more details.
Custom webhook headers can be configured to support uses cases like authentication. Please contact the Axle team if you would like to configure custom webhook headers!
A POST
request will be sent to the webhookUri
with the following payload. All events will include client
, ref
(Account object identifier), user
(optionally specified when generating Ignition token), and metadata
(optionally specified when generating Ignition token).
account.modified
This event type indicates details on the Account changed. Refer to Account for more details on the fields that can be modified.
account.disconnected
This event type indicates the Account connection.status
is no longer “active”, meaning Axle is no longer able to monitor the policies present on the account.
credentials-expired
The user has changed their login credentials or their insurance account requires a periodic update of their login credentials.
The user has changed their login credentials or their insurance account requires a periodic update of their login credentials.
Your insurance account cannot be access by Axle due to expired or changed credentials. Please complete Axle via [Ignition URI] to reconnect your account.
mfa-expired
The user’s insurance account is has re-triggered multi-factor authentication, requiring additional authentication for Axle to regain access.
The user’s insurance account is has re-triggered multi-factor authentication, requiring additional authentication for Axle to regain access.
Your insurance account requires additional multi-factor authentication (MFA). Please complete Axle via [Ignition URI] to reconnect your account.
account-disabled
The user’s insurance account has been disabled by the insurance carrier due to inactivity or policy expiration.
The user’s insurance account has been disabled by the insurance carrier due to inactivity or policy expiration.
Your insurance account is no longer available. Please complete Axle via [Ignition URI] after re-enabling your account or to connect a different account.
account-inaccessible
The user’s insurance account unexpectedly cannot be accessed by Axle, despite multiple attempts to reach the insurance carrier. The Axle team has been notified and will immediately escalate for resolution. It is recommended to reach out to the user to reconnect their account.
The user’s insurance account unexpectedly cannot be accessed by Axle, despite multiple attempts to reach the insurance carrier. The Axle team has been notified and will immediately escalate for resolution. It is recommended to reach out to the user to reconnect their account.
Your insurance account can no longer be accessed by Axle. Please retry connecting your account through Axle via [Ignition URI].