If you have not received access to the Axle sandbox, please reach out to the Axle team!

Testing Ignition completions in the sandbox

Using test credentials to complete Login

  1. Once an Ignition session has been generated (more details can be found here), select one of the test credentials based on which Axle scenario you would like to test. These credentials can be used for any carrier listed.
  2. Input credentials into login page to simulate connecting to an insurance account for the selected carrier.
  3. If applicable, complete the Ignition session by selecting a policy that you would like to test against.

Congrats! Now you can access sample Account or Policy objects after exchanging the generated authCode for an accessToken. See our Quickstart guide for more details.

Test credentials

Simple auto

The following credentials will connect to an account with several active auto policies.

username: username
password: password

Minimum auto

The following credentials will connect to an account with several auto policies, one of which has inactive status and one which satisfies only the minimum required policy coverage in most states.

username: user-auto-state-minimum
password: pass-auto-state-minimum

Simple home

The following credentials will connect to an account with several active home policies.

username: user-home
password: pass-home


The following credentials will fail to connect to the Axle service, resulting in an errored status for the Ignition session.

username: user-error
password: pass-error

Result: manual

You can complete Ignition sessions manually by selecting “My carrier is not listed” on the carrier selection page and then uploading any document of the allowed types (defaults to pdf, jpg, jpeg, png).

Your Axle client will be configured in the sandbox to mirror what will be used by your application’s production environment. Contact the Axle team if you would like to make any changes, such as enabling “manual” Ignition completions.

Sending test documents through Axle’s Document AI

If your Axle client is configured to used Document AI, you can use the following test documents to complete Ignition sessions and receive the expected Policy response.

Testing monitoring notifications in the sandbox

After completing an Ignition session and exchanging the authCode for an accessToken, you can trigger an Account event through POST /sandbox/account/{accountId}/event or Policy event through POST /sandbox/policies/{policyId}/event.

You can also test notifications sent to other communication channels such as email or Slack by making a request to the same Axle API routes. Reach out to the Axle team to ensure your client is properly configured!

The following Account events and Policy events are supported:


You can modify Account attributes to simulate an account.modified event. The following example will change email, firstName, and phone attributes on an existing Account.

  "email": "updatedEmail@axle.insure",
  "firstName": "Jane",
  "phone" "+14041230101"


You can test account.disconnected event by setting the connection status to one of the “inactive” states. Refer to Account object for all the available cases.

  "connection": {
      "status": "credentials-expired"

When account has been set as disconnected, your user will need to complete an Axle Ignition session to reconnect it. If the user reconnects the same insurance account and policy, Axle will merge the updated information with any existing Account or Policy objects. More info on account.disconnected can be found here.


You can modify Policy attributes to simulate a policy.modified event. The following example will set Policy as inactive (e.g., the policy has been cancelled) as well as update the Policy address.

  "isActive": false,
  "address": {
      "addressLine1": "New Street",
      "addressLine2": "New Apt",
      "city": "Atlanta",
      "postalCode": "30315",
      "state": "GA",
      "country: "USA"